Tuesday, August 14, 2018

Community-Based Learning

Community-Based Learning
Birds feedingCommunity-based learning is a high impact practice which can improve student retention and engagement, and help students better absorb, retain, and transfer knowledge. This tip sheet contains suggestions for working with an on-campus community partner to offer students an authentic learning experience. Community partners come to the classroom to present students with a real-life problem, a relevant question, or a research area related to the course curriculum. Over the duration of the term, students apply what they are studying in the curriculum to analyze the problem, reflect on what they are learning, and provide potential solutions to the community partner’s problem or need.

Challenges

Having students work on an authentic problem for a community partner is not without its challenges. Lenton, Sidhu, Kaur, Conrad, Kennedy, Munro and Smith (2014) outlined a number of these challenges including the following:
  • Compared to more traditional course offerings, the workload is higher for students and instructors.
  • Working on authentic problems may be chaotic and confusing, just as it is in the real world. Students may become frustrated with the process and higher workload, and be unclear about the learning goals when compared to more traditional courses.
  • Engaging students in a reflective process is necessary to help students recognize the learning that is taking place.
  • Instructors may require extra operational support to handle the details of the project. The details can range from ensuring that students have completed the necessary ethics and data sharing agreement to the time and effort required to foster the relationship with the community partner.
  • It can be difficult too to complete a project within the timeframe of a term.

Benefits

However, there many good reasons for taking the time to offer this type of course (see, for example, Kuh, O’Donnell & Reed, 2013; Lenton et al.; Lombardi, 2007). Working with a community partner has the benefit of bringing students into meaningful contact with future employers, customers, clients, and colleagues. Students experience higher levels of engagement and take a deeper approach to learning when they are able to apply what they are studying to address a real-world problem. They are better able to apply theory to the specific project. They have a deeper understanding of the subject matter. They can improve critical thinking, problem solving, presentation, analytical, team work, and interpersonal skills. They can experience what it is like to work on real problems relevant to their discipline, and reflect on that learning in a safe and supporting environment.

Getting Started

Any course requires advance planning and this is especially true when designing a course where you’ll be collaborating with a community partner. Course planning involves shifting the focus from what the students need to know to master disciplinary theories or content to setting in place the conditions for the students to do something well for someone other than the course instructor.
In addition to making decisions about the content you’ll cover in your course, spend time designing a learning opportunity where both the student and the community partner benefit.
This includes:
Lining up the appropriate partner
Having an on-campus community partner has several advantages over an off-campus community partner. An on-campus partner is physically located closer to the student, making it easier to schedule in-class visits, and is more likely to be sympathetic to the structure of the academic term and course workloads. Examples of on-campus partners include individuals from the Writing and Communication Centre, Student Affairs, living learning communities, and residence life coordinators, and librarians to name a few. Some best practices:
  • Ensure that the collaboration and the project benefit both the students and the community partner.
  • Meet with the community partner to discuss expectations. Clearly outline what the community partner is committing to, and what you, as the course instructor, are committing to. Provide a detailed schedule of events with dates and times set well in advance.
  • In many cases, offering this type of learning experience means taking a team approach to designing and delivering the course. The project may involve a number of individuals. Consult with these individuals and schedule their time in advance. They are often an integral part of the course and, in many cases, may interact directly with your students, often during class time.
Completing Research Ethics Office paperwork, if necessary
uWaterloo expects instructors to be the proxy for their students, and to have procured ethics permission for human subjects research in the term before a course is taught. Depending upon the project you have planned, you may have to complete this paperwork in advance of the course.
Planning each activity, each class, and each assignment to nest inside the term project
Providing students with authentic learning opportunities means that there are no “textbook cookie-cutter answers” available. The challenge for course instructors offering these kinds of learning opportunities is finding the balance between providing students with a project that is open to multiple solutions and/or interpretations, and ensuring that the students are given enough guidance and structure to tackle the activity.
Moving out of our comfort zone
Because these projects can be more open-ended, instructors and students are often learning alongside each other. While this is where the best learning can happen, it can also be very disorienting for student and instructor alike as it takes us outside our comfort zone. Being as prepared as possible and having clearly defined outcomes for each class and a clearly outlined process to move the project along can help overcome some of these feelings of discomfort and lack of control.
  • Provide structure by creating a detailed syllabus and class-by-class plan.
  • Ensure that each in-class activity clearly contributes to a necessary next step in the project.
  • Provide clearly defined expectations and consequences to ensure that out-of-class activities are completed at an acceptable level and in a timely manner which will appropriately inform subsequent stages of the project.
  • Include a number of smaller assignments throughout the term which contribute to the project, each one necessary in order to move forward.
  • Schedule frequent and timely formative feedback throughout the course so each student knows where he or she stands at each stage of the project.
  • Prepare to learn along with your students. Incorporating authentic learning experiences into your course can be disorienting and uncomfortable for you and your students. Your role shifts from “instructor” to “coach.” Students will come up with solutions or approaches that you have never thought of. That is a good thing, but it also means relinquishing a certain amount of control, being flexible, and adapting to circumstances – just as we do in the real world.

Facilitating the course experience

Provide opportunities
Provide opportunities for students to experience perspectives, expressions, skills and learning styles which differ from their own. Embed opportunities to examine the problem or issue from a number of theoretical, practical and interdisciplinary perspectives into the project.
Create groups composed of students with different and complementary skills sets and learning styles
  • Keep groups in the 4-6 size range. Help students identify the roles necessary to complete the project and encourage them to create teams based on the identified skills sets, or create the teams yourself. (See the CTE Tip Sheets Making Group ContractsGroup Roles: Maximizing Group Performance and Teamwork Skills: Being an Effective Group Member)
  • Emphasize that this is not the type of project that can be completed at the last minute, and success depends on the collaboration and cooperation of each group member.
  • Hold each student accountable for completing all pieces of the project. The group can then use each team member’s contribution to develop the best solution for the next stage of the project. This helps reinforce the social and collaborative nature of the project. Exposure to multiple solutions and reacting to these helps each individual develop a deeper understanding of the discipline.
Invite the experts into your classroom
  • Introduce the community partner and the project to your students early in the term. This reinforces that the project includes stakeholders beyond the instructor and the student. Students experience what it is like to work within the culture of the discipline, and the community partner is provided with a potential viable solution to an authentic problem.
  • Have appropriate on-campus partners facilitate in-class activities. The experts could include people from the writing centre, librarians, or other support units on campus depending on the skill set you want your students to develop. Having these people facilitate in-class activities introduces your students to other support people on-campus, people who can help them during and after the course.
Set performance expectations at appropriately high levels
In the first week of the course, let your students know that this course is not “business as usual”. Highlight in your syllabus, in the first class, and throughout the term that the course is not lecture-based, and does not have the typical mid-term, essay, final exam, textbook-driven format. Use the language of the discipline to describe the collaborative project, and invite students to consider themselves as members of the discipline rather than “students trying to get a course mark.”
Create opportunities to discover relevance of learning through real-world applications
Explicitly outline and describe the relevance the project has to real-world performance. Explain how the project mirrors the work done by members of the discipline. Emphasize that, as in the real world, this project involves working in a social context, that is, working with others to complete a project, solve a problem, and/or address an issue.
Scaffold the project so that students expend a significant investment of time and effort over an extended period of time.
  • Explain that the project involves a number of inter-related, complex tasks which must be completed in a timely manner during the term, each task contributing to the next step.
  • Review the activities and deadlines scheduled throughout the course and stress how each of these must be completed at an appropriately high level in order to move forward with the project.
  • Draw attention to the consequences of not completing activities in a timely and appropriate manner.
  • Recognize that this is a new type of learning experience for many, if not most, students and can be confusing and disruptive for them. It means moving them out of their comfort level and into an area where real learning – deep learning – can occur. Assure them that, while the solution to the project is open-ended, the structure and support needed to help them complete the project has been provided through the assignments, deadlines and feedback embedded throughout the course.
Incorporate frequent, timely and constructive feedback.
  • Use formative assessment methods which reward both process and final product.
  • If possible, require students to complete work at an appropriate level before being able to move to the next stage of the project. This means providing them with feedback and the opportunity to use the feedback in order to complete the project to an accepted standard. Provide opportunities for students to assess their existing knowledge and receive suggestions for improvement. Most important, give them the opportunity to incorporate the feedback they’ve been given to help them improve future performance. (See Jill Tomasson Goodwin’s Tips and Tricks, CTE tip sheets Learner-centred assessmentMethods for assessing group work , Responding to writing assignments)
  • Consider providing feedback and marks for process under categories such as professionalism (was the submission received on time with all the components of the assignment addressed?), effort (how much and how well did the student incorporate feedback? How many rounds of feedback did it take?), and improvement (from first to last version, how much better, more professional, more original, etc. was the submission?) (See Jill Tomasson Goodwin’s Tips and Tricks)

Tuesday, June 12, 2018

Research-Based Practices for English Language Learners

Research-Based Practices for English Language Learners

Carolyn Derby has taught either 2nd or 3rd grade for the past 10 years in a district in the Northwest. The district she teaches in draws from a community that is both rural and suburban in character. Carolyn comments: “I would really like to feel more confident about teaching the growing number of students in my class whose parents speak a language other than English in the home. Initially, new students were primarily Spanish speaking, although now some students speak languages such as Vietnamese, Croatian, and Russian. I have learned a great deal in the last few years about the customs of these families and have integrated my learning into my classroom, but I still worry that I may not be using the best practices for teaching—especially teaching reading.”
Carolyn is not alone. She is among many teachers instructing English language learners (ELLs), who are found in every state in growing numbers. ELLs come from families with a wide range of education, from the highly educated to those with very limited or no formal education. They are represented in every socioeconomic level and speak more than 470 different languages, although Spanish is the home language for at least 75 percent of these students. Despite these differences, researchers have identified effective instructional and assessment practices for beginning readers who are ELLs.

As with all reading instruction, the ultimate goals are reading for understanding, learning, and interest. In the early grades, with most students, the focus is on moving to meaning after assuring that students have foundational skills such as phonemic awareness, phonics, fluency, and vocabulary. How do these goals differ for English language learners? The broad goals of reading are the same for all students. An additional goal with ELLs is to simultaneously build oral language skills. While building oral language skills is important with all students, it is even more essential for English language learners. Although we do not include a chapter dedicated exclusively to oral language, ways of building oral language are referred to in each chapter and are integrated into the activities.
Many ELLs are learning a new language as they acquire and develop literacy skills, especially vocabulary, in English. The integration of practices for English as a second language (ESL) with effective reading instructional practices can provide students the support they need to develop both language and literacy skills in a cohesive manner. The most effective teachers integrate instructional objectives seamlessly (Baker, 2003) in teaching the elements of reading and use language- and meaning-based approaches (Goldenberg & Gallimore, 1991; Goldenberg & Sullivan, 1994).
Fortunately, the similarities in the cognitive processes involved in learning to read different alphabetic languages have been documented (Fitzgerald & Noblit, 2000). These similarities provide researchers and educators a starting point in identifying effective instructional practices in the teaching of reading.

What Are the Most Effective Instructional Practices for Teaching English Language Learners?

After reviewing 33 studies of effective or exemplary schooling for ELLs, August and Hakuta (1997) identified seven classroom attributes associated with positive student outcomes. In these studies, teachers provided explicit skill instruction, student-directed activities, instructional strategies that enhanced understanding, opportunities to practice, systematic student assessment, and a balanced curriculum either alone or in combination. Often these practices were integrated to enhance student learning.
Student understanding of new concepts may be enhanced through instruction that uses routines, embeds redundancy in lessons, provides explicit discussion of vocabulary and structure, and teaches students metacognitive skills (August & Hakuta, 1997). Although not specific to reading instruction, these practices can be used in the teaching of reading.
More recently, an observational study conducted in 20 classrooms serving English language learners from 10 language groups identified a variety of reading instructional practices used by effective classroom teachers of ELLs. Effective teachers—those whose students had the strongest academic outcomes—used effective instructional practices such as explicit teaching, monitoring student progress, and opportunities to practice. They also incorporated strategies that supported student acquisition of English language skills (Graves, Gersten, & Haager, 2004; Haager et al., 2003).
Which instructional practices should you incorporate into teaching reading to ELLs? We will describe three broad instructional practices, explicit teaching, providing practice, and adjusting the language of instruction, which are integrated into the lessons in this book found at the ends of Chapters 2–6.

What Is Meant by Explicit Skill Instruction?

Explicit instruction refers to task-specific, teacher-led instruction that overtly demonstrates how to complete a task and can be used to teach students both basic and higher-order reading skills. Elements of explicit teaching include setting and articulating learning goals, illustrating or modeling how to complete a task, and assessing student understanding and ability to complete the task independently (Tikunoff, 1983). The routines and consistent language used in explicit teaching provide ELLs clear, specific, and easy-to-follow procedures as they learn not only a new skill or strategy but also the language associated with it (Calderon, Hertz-Lazarowitz, & Slavin, 1996; Edelsky et al., 1993; Hernandez, 1991; Muniz-Swicegood, 1994; Saunders et al., 1996).
Explicit skill instruction has been shown to be effective with ELLs who are in the beginning stages of learning to decode English texts. Explicit instruction assists students in identifying and using the structural and visual cues present in words. English language learners can use unique features of words, word patterns, or similarities to other known words as an aid in decoding unknown words (Au, 1993). In fact, when given explicit instruction on phonemic awareness and decoding, many ELLs acquire these skills at the same rate as monolingual English speakers (Chiappe, Siegel, & Wade-Woolley, 2002; Geva, Yaghoub-Zadeh, & Schuster, 2000).
Teachers who teach explicitly also make relationships obvious among concepts, words, or ideas to help students see the link between prior learning and new learning. During reading instruction, for instance, you might remind students of the meaning of a particular vocabulary word in a different context, extend their knowledge by providing additional meanings of multiple-meaning words, or help them see similarities in previously learned spelling patterns. Another example is to teach a new concept such as subtle word distinctions—say, the differences among downpour, drizzle, and sprinkle to describe the fall of precipitation.
In addition, during vocabulary and comprehension instruction, explicit instruction can be used to teach ELLs metacognitive skills and strategies so they think about and prepare for a task and learn to regulate their own learning and understanding (Dianda & Flaherty, 1995). A teacher who teaches a skill explicitly—by modeling, explaining, and demonstrating the skill in context—provides students insight into the thinking processes (metacognition) that proficient readers use. The teacher models skills and strategies step by step, provides students opportunities to practice, and teaches students to use the skills and strategies independently. For example, in teaching students to make predictions prior to reading a text, you would first tell students what you are going to do and why. Then, model the process step by step using think-aloud instruction. Finally, guide students as they make their own predictions and prompt them as needed.

How Do You Provide Opportunities to Practice?

All students, but English language learners in particular, need many and varied opportunities to practice their skills with assistance from the teacher as well as independently (Grabe, 1991; McLaughlin, 1987). Effective teachers have several ways to provide students additional practice and review. During instruction they make sure that there are enough practice items so that students have multiple opportunities to use the target skill and receive feedback as needed. Other methods that provide students multiple opportunities to respond and engage students are choral response and all-response activities. They provide ELLs a low-risk setting for practicing new skills while simultaneously providing teachers an efficient way of providing all students adequate practice. Students who have received explicit instruction and guided practice can then practice the skills and strategies they have learned through student-directed activities such as peer tutoring and cooperative learning (Calderon et al., 1996; Muniz-Swicegood, 1994).

How Do You Adjust Instructional Language?

Ensuring that the input or instruction that English language learners receive is comprehensible is an indispensable practice in teaching ELLs. For instruction to be meaningful, students must understand the essence of what is said to them. Teachers who adjust their level of English and vocabulary scaffold ELLs' acquisition of new skills and strategies during reading instruction as well as their acquisition of English language skills. Two ways in which you can modify your language to enhance instruction are to adjust the level of the vocabulary you use and to use language consistently.
First, you can adjust the level of English vocabulary during instruction by using clear, explicit language when you introduce a new concept. Identifying the instructional objective will help you stay focused on the most critical directions needed to complete a task and reduce the amount of talk you use. If the goal of a lesson is to have students segment phonemes in words, before modeling the task, tell students what they will be doing directly, using words they understand. In addition, use explicit discourse markers, such as first, second, and finally, to help students organize information.
Explicit discourse markers are particularly effective if you pair them with visual prompts, such as holding up your fingers or writing each step. For example, in introducing a lesson on segmenting words, a teacher who is mindful of language might say, “Today you will learn to separate the sounds in a word. To separate the sounds in a word, you say each sound.” Discourse markers are also helpful in giving directions for activities—for example, “First, I will say the sounds of a word, and then you will tell me the word.”
A second effective practice is to use consistent language. Consistent language provides students a model for talking about the new concept. In addition, the use of consistent language allows ELLs to focus on the task rather than trying to figure out the meaning of new words. For example, when teaching students to segment words into phonemes, choose just one word to explain the concept of segmenting, such as stretch, separate, or divide. Students can then associate the task with the target word, and they will know what to do when they hear you use the target word. Furthermore, using teaching routines consistently will minimize student dependence on language they may not yet know.

How Do the Critical Elements of Reading Contribute to the Reading Development of English Language Learners?

A balanced curriculum requires instruction in all the elements of reading. Reading instruction for ELLs is most effective when both basic and higher-order skills are included on a daily basis. English language learners can benefit from sound reading instruction even before they are fully proficient in English as long as the instruction is comprehensible (Geva, 2000; Hudelson, 1984; Linan-Thompson et al., 2003).
Phonological awareness is an important early reading skill for all students. A number of studies have found that students that have phonemic awareness in their home language can often transfer that knowledge to a second language (Gersten & Geva, 2003). However, when they are receiving beginning reading instruction in a new language, children will be learning some phonemes that may not exist in their home language, and they will need explicit instruction in producing these sounds and may need additional practice to identify them readily. If students have not yet developed phonemic awareness skills, participation in carefully designed activities will help them develop such skills and familiarize them with the sounds of English (Gersten & Geva, 2003).
In addition to the new sounds that students may need to learn in order to participate in phonemic awareness activities, they may also need to learn new letter-sound correspondences, new orthographic patterns, and which orthographic representations are most important in English (Durgunoglu, Nagy, & Hancin-Bhatt, 1993). Explicit instruction in these differences contributes to the development of appropriate decoding skills (Fashola et al., 1996).
Although many English language learners develop phonemic awareness and decoding skills, their fluency development tends to lag behind. Improved fluency and automatic word recognition will allow students to focus on understanding and analyzing the content of the text. Repeated reading activities provide the practice these learners need to develop automatic recognition of English phonemes, high-frequency words, and word patterns, which in turn increases reading rate and accuracy (Grabe, 1991; McLaughlin, 1987).
Vocabulary development is perhaps the most critical element of literacy instruction for English language learners. Vocabulary knowledge is necessary for reading comprehension, and for ELLs it is also necessary to develop English oral language skills. It is not possible to directly teach ELLs all the vocabulary they will need; therefore, teaching students strategies for learning new vocabulary is essential so they can acquire new vocabulary on their own.
Strategy instruction is also a key component of comprehension instruction. ELLs use the same cognitive strategies as native English speakers to comprehend the text they read. Grabe (1991) found that providing ELLs a framework for using strategies prior to, during, and after reading helped students comprehend text.
Comprehensive reading instruction taught explicitly and systematically builds both reading and English language skills. Specific factors that contribute to instructional efficacy are the explicit teaching of English letter-sound correspondences; word patterns and spelling rules; vocabulary development that emphasizes relationships between and among words to build oral language skills; instruction in when, where, and how to use comprehension and vocabulary strategies; and introduction of skills in isolation and practice in context.

What Assessments Are Appropriate for English Language Learners?

Research on effective reading instruction for ELLs has documented the importance of assessing students' progress in reading (Chamot & O'Malley, 1994). To ensure that students are learning and understanding the instruction they receive, effective teachers monitor progress both daily and periodically and provide students opportunities to evaluate their own progress according to predetermined goals and objectives (Chamot & O'Malley, 1994). Daily assessment occurs as part of instruction; it is naturally necessary to monitor student understanding of the lesson. Checking in frequently with students during instruction allows you to determine whether or not students understand and can complete the instructional task. Effective teachers correct student errors and give corrective feedback about tasks on an ongoing basis to ensure that students are practicing the new skills they are learning correctly.
Most reading measures cannot tell you the cause of a student's difficulty. However, if a student does not meet a benchmark, he or she needs more instruction in that particular area. Screening measures in 1st grade are valid for identifying students who need intensive early intervention, but students' oral language proficiency is not a valid predictor of reading success or failure. Assess all ELLs using benchmarks and progress-monitoring measures to identify students at risk for difficulties, and provide supplemental instruction. Systematic assessment and continual progress monitoring are critical components of instruction that have been validated with ELLs acquiring English literacy skills. We will provide several assessment possibilities in later chapters.
Our intention is that this book will provide guidance to teachers who, like our composite Carolyn Derby, are committed to improving their instruction for ELLs. Some teachers will feel confident in expanding many of the effective practices they are already using and applying some of the new ideas from this book. Other teachers may find this book a valuable resource for altering their practices, and still others will blend some of the instructional practices from this book with other excellent resources they have discovered.
Chapters 2–6 in this book will provide background information and short examples of the five major components of teaching reading and other literacy skills to English language learners. Most important to teachers, each chapter has a lengthy final section of fully developed, effective classroom lessons that incorporate the material in the chapter and focus clearly on the reading components under discussion.

Monday, June 4, 2018

ICT In Education

Effectiveness Of ICT In Education

Being aware of the significant role of ICT in our life, especially in the educational activities, education authorities should be wise enough in implementing the strategies to empower ICT in supporting the teaching and learning process in the classroom 
Nowadays the role of Information and Communication Technology (ICT), in the education sector plays an important role, especially in the process of empowering the technology into the educational activities. Education sector can be the most effective sector to anticipate and eliminate the negative impact of ICT. Technology in another side can be the most effective way to increase the student’s knowledge.
The use of ICT in education adds value to teaching and learning, by enhancing the effectiveness of learning. It added a dimension to learning that was not previously available. After the inception of ICT in schools, students found learning in a technology enhanced environment more stimulating and engaging than in a traditional classroom environment
Talking about the presence of ICT in Education, Ashok Mehta, President- ICT and Skills, Smartclass Educational services Pvt Ltd, stretched out his views on the industry,” I am trying to work on relevant solutions particularly by integrating ICT.
 He  further added,” Looking at Pratham report highlighting the challenges in education, ICT has a pivotal role to play to address the issue of quality content and quality of teachers. Globally role of ICT has been acknowledged and appreciated. It's successful once teachers have appreciated. MHRD has already emphasised on the importance of ICT in education and there are some schemes already floated by the government where companies like Smartclass have made a huge contribution.
“ICT plays a catalytic role in enhancing learning in classroom and beyond. One needs to do a due diligence before a content provider is selected as content is the fulcrum”, said the President of Smartclass Educational pvt Ltd.
The founder of Kiwami, Ms Mitsuyo Tamai expressed her concern over the effectiveness of ICT on education. She said,” Looking at the present scenario of education, many changes have taken place especially in the teaching-learning to assessment and evaluation. Information and communication technologies are extremely influencing every discipline including Education. It is affecting every aspect of education from teaching-learning to assessment and evaluation. It improves the effectiveness of education. It aids literacy movements. It enhances scope of education by facilitating mobile learning and inclusive education. It facilitates research and scholarly communication. Impact of ICT and its potential for the education field is manifold. A judicious use of ICT technologies together with new functions and roles of education personnel can bring about more efficient and effective teaching learning-process.”
The main concern here is to bridge the differences amongst the students, parents and teachers leading to an effective interaction and a transparency between the three. An equal importance should also be given to promote the culture of learning at school and to support schools in sharing experience and information with others.

Wednesday, October 25, 2017

Knowledge management

Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.
An established discipline since 1991, KM includes courses taught in the fields of business administration, information systems, management, library, and information sciences. Other fields may contribute to KM research, including information and media, computer science, public health and public policy. Several universities offer dedicated master's degrees in knowledge management.
Many large companies, public institutions and non-profit organisations have resources dedicated to internal KM efforts, often as a part of their business strategy, IT, or human resource management departments. Several consulting companies provide advice regarding KM to these organisations.
Knowledge management efforts typically focus on organisational objectives such as improved performance, competitive advantage, innovation, the sharing of lessons learned, integration and continuous improvement of the organisation. These efforts overlap with organisational learning and may be distinguished from that by a greater focus on the management of knowledge as a strategic asset and on encouraging the sharing of knowledge. KM is an enabler of organisational learning.

History

Knowledge management efforts have a long history, including on-the-job discussions, formal apprenticeship, discussion forums, corporate libraries, professional training, and mentoring programs. With increased use of computers in the second half of the 20th century, specific adaptations of technologies such as knowledge bases, expert systems, information repositories, group decision support systems, intranets, and computer-supported cooperative work have been introduced to further enhance such efforts.
In 1999, the term personal knowledge management was introduced; it refers to the management of knowledge at the individual level.
In the enterprise, early collections of case studies recognised the importance of knowledge management dimensions of strategy, process and measurement. Key lessons learned include people and the cultural norms which influence their behaviors are the most critical resources for successful knowledge creation, dissemination and application; cognitive, social and organisational learning processes are essential to the success of a knowledge management strategy; and measurement, benchmarking and incentives are essential to accelerate the learning process and to drive cultural change. In short, knowledge management programs can yield impressive benefits to individuals and organisations if they are purposeful, concrete and action-orientated.

Research

KM emerged as a scientific discipline in the early 1990s. It was initially supported by individual practitioners, when Skandia hired Leif Edvinsson of Sweden as the world's first Chief Knowledge Officer (CKO). Hubert Saint-Onge (formerly of CIBC, Canada), started investigating KM long before that. The objective of CKOs is to manage and maximise the intangible assets of their organisations.] Gradually, CKOs became interested in practical and theoretical aspects of KM, and the new research field was formed.] The KM idea has been taken up by academics, such as Ikujiro Nonaka (Hitotsubashi University), Hirotaka Takeuchi (Hitotsubashi University), Thomas H. Davenport (Babson College) and Baruch Lev (New York University). In 2001, Thomas A. Stewart, former editor at Fortune magazine and subsequently the editor of Harvard Business Review, published a cover story highlighting the importance of intellectual capital in organisations.[] The KM discipline has been gradually moving towards academic maturity.[] First, is a trend toward higher cooperation among academics; single-author publications are less common. Second, the role of practitioners has changed. Their contribution to academic research declined from 30% of overall contributions up to 2002, to only 10% by 2009. Third, the number of academic knowledge management journals has been steadily growing, currently reaching 27 outlets.
Multiple KM disciplines exist; approaches vary by author and school. As the discipline matured, academic debates increased regarding theory and practice, including:
  • Techno-centric with a focus on technology, ideally those that enhance knowledge sharing and creation.
  • Organisational with a focus on how an organisation can be designed to facilitate knowledge processes best.
  • Ecological with a focus on the interaction of people, identity, knowledge, and environmental factors as a complex adaptive system akin to a natural ecosystem.
Regardless of the school of thought, core components of KM roughly include people/culture, processes/structure and technology. The details depend on the perspective. KM perspectives include:
  • community of practice
  • social network analysis
  • intellectual capital
  • information theory
  • complexity science
  • constructivism
The practical relevance of academic research in KM has been questioned  with action research suggested as having more relevance  and the need to translate the findings presented in academic journals to a practice.

Dimensions

Different frameworks for distinguishing between different 'types of' knowledge exist. One proposed framework for categorizing the dimensions of knowledge distinguishes tacit knowledge and explicit knowledge.[] Tacit knowledge represents internalised knowledge that an individual may not be consciously aware of, such as to accomplish particular tasks. At the opposite end of the spectrum, explicit knowledge represents knowledge that the individual holds consciously in mental focus, in a form that can easily be communicated to others.]

The Knowledge Spiral as described by Nonaka & Takeuchi.
Ikujiro Nonaka proposed a model (SECI, for Socialization, Externalization, Combination, Internalization) which considers a spiraling interaction between explicit knowledge and tacit knowledge.] In this model, knowledge follows a cycle in which implicit knowledge is 'extracted' to become explicit knowledge, and explicit knowledge is 're-internalised' into implicit knowledge.[]
Hayes and Walsham (2003) describe knowledge and knowledge management as two different perspectives. The content perspective suggests that knowledge is easily stored; because it may be codified, while the relational perspective recognises the contextual and relational aspects of knowledge which can make knowledge difficult to share outside the specific context in which it is developed.
Early research suggested that KM needs to convert internalised tacit knowledge into explicit knowledge to share it, and the same effort must permit individuals to internalise and make personally meaningful any codified knowledge retrieved from the KM effort.
Subsequent research suggested that a distinction between tacit knowledge and explicit knowledge represented an oversimplification and that the notion of explicit knowledge is self-contradictory. Specifically, for knowledge to be made explicit, it must be translated into information (i.e., symbols outside our heads). More recently, together with Georg von Krogh and Sven Voelpel, Nonaka returned to his earlier work in an attempt to move the debate about knowledge conversion forward.
A second proposed framework for categorizing knowledge dimensions distinguishes embedded knowledge of a system outside a human individual (e.g., an information system may have knowledge embedded into its design) from embodied knowledge representing a learned capability of a human body's nervous and endocrine systems.
A third proposed framework distinguishes between the exploratory creation of "new knowledge" (i.e., innovation) vs. the transfer or exploitation of "established knowledge" within a group, organisation, or community.] Collaborative environments such as communities of practice or the use of social computing tools can be used for both knowledge creation and transfer.

Strategies

Knowledge may be accessed at three stages: before, during, or after KM-related activities.[29] Organisations have tried knowledge capture incentives, including making content submission mandatory and incorporating rewards into performance measurement plans. Considerable controversy exists over whether such incentives work and no consensus has emerged.
One strategy to KM involves actively managing knowledge (push strategy).] In such an instance, individuals strive to explicitly encode their knowledge into a shared knowledge repository, such as a database, as well as retrieving knowledge they need that other individuals have provided (codification).[44]
Another strategy involves individuals making knowledge requests of experts associated with a particular subject on an ad hoc basis (pull strategy).[7][44] In such an instance, expert individual(s) provide insights to requestor (personalisation).[30]
Hansen et al. defined the two strategies.[45] Codification focuses on collecting and storing codified knowledge in electronic databases to make it accessible.[46] Codification can therefore refer to both tacit and explicit knowledge.[47] In contrast, personalization encourages individuals to share their knowledge directly.[46] Information technology plays a less important role, as it is only facilitates communication and knowledge sharing.
Other knowledge management strategies and instruments for companies include:[7][24][30]
  • Knowledge sharing (fostering a culture that encourages the sharing of information, based on the concept that knowledge is not irrevocable and should be shared and updated to remain relevant)
  • Storytelling (as a means of transferring tacit knowledge)
  • Cross-project learning
  • Make knowledge-sharing as a key roles in employees' job description
  • After-action reviews
  • Knowledge mapping (a map of knowledge repositories within a company accessible by all)
  • Communities of practice
  • Expert directories (to enable knowledge seeker to reach to the experts)
  • Expert systems (knowledge seeker responds to one or more specific questions to reach knowledge in a repository)
  • Best practice transfer
  • Knowledge fairs
  • Competence management (systematic evaluation and planning of competences of individual organisation members)
  • Proximity & architecture (the physical situation of employees can be either conducive or obstructive to knowledge sharing)
  • Master–apprentice relationship, Mentor-mentee relationship, Job-shadowing
  • Collaborative software technologies (wikis, shared bookmarking, blogs, social software, etc.)
  • Knowledge repositories (databases, bookmarking engines, etc.)
  • Measuring and reporting intellectual capital (a way of making explicit knowledge for companies)
  • Knowledge brokers (some organisational members take on responsibility for a specific "field" and act as first reference on a specific subject)
  • Inter-project knowledge transfer

Motivations

Multiple motivations lead organisations to undertake KM.[35] Typical considerations include:[30]
  • Making available increased knowledge content in the development and provision of products and services
  • Achieving shorter development cycles
  • Facilitating and managing innovation and organisational learning
  • Leveraging expertises across the organisation
  • Increasing network connectivity between internal and external individuals
  • Managing business environments and allowing employees to obtain relevant insights and ideas appropriate to their work
  • Solving intractable or wicked problems
  • Managing intellectual capital and assets in the workforce (such as the expertise and know-how possessed by key individuals or stored in repositories)

KM technologies[edit]

Knowledge management (KM) technology can be categorised:
  • Groupware—Software that facilitates collaboration and sharing of organisational information. One of the earliest successful products in this category was Lotus Notes: it provided tools for threaded discussionsdocument sharing, organisation-wide uniform email, etc.
  • Workflow systems—Systems that allow the representation of processes associated with the creation, use and maintenance of organisational knowledge. For example, the process to create and utilise forms and documents.
  • Content management and document management systems—Software systems that automate the process of creating web content and/or documents. Roles such as editors, graphic designers, writers and producers can be explicitly modeled along with the tasks in the process and validation criteria. Commercial vendors started either to support documents (e.g. Documentum) or to support web content (e.g. Interwoven) but as the Internet grew these functions merged and vendors now perform both functions.
  • Enterprise portals—Software that aggregates information across the entire organisation or for groups such as project teams (e.g. Microsoft SharePoint).
  • eLearning—Software that enables organisations to create customised training and education. This can include lesson plans, monitoring progress and online classes.
  • Planning and scheduling software—Software that automates schedule creation and maintenance (e.g. Microsoft Outlook). The planning aspect can integrate with project management software such as Microsoft Project.[22]
  • Telepresence—Software that enables individuals to have virtual "face-to-face" meetings without assembling at one location. Videoconferencing is the most obvious example.
These categories overlap. Workflow, for example, is a significant aspect of a content or document management systems, most of which have tools for developing enterprise portals.[7][48]
Proprietary KM technology products such as Lotus Notes defined proprietary formats for email, documents, forms, etc. The Internet drove most vendors to adopt Internet formats. Open-source and freeware tools for the creation of blogs and wikis now enable capabilities that used to require expensive commercial tools.[34][49]
KM is driving the adoption of tools that enable organisations to work at the semantic level,[50] as part of the Semantic Web:[51] for example, the Stanford Protégé Ontology Editor. Some commentators have argued that after many years the Semantic Web has failed to see widespread adoption,[52][53][54] while other commentators have argued that it has been a success.[55]

Legal knowledge management

Knowledge management in law firms has evolved through three phases. Phase one focused primarily on the development of taxonomies to systematize attorney work product and related research.  The second phase focused on enterprise search to mine the growing volume of information managed by law firms.  Legal industry specific search engines such as Recomimind were deployed by many AmLaw 100 law firms during this phase. Phase 3 was driven by changes in the legal market place and growing competition that led to price pressure and increased demands for efficiency from clients. A major focus of law firm KM today is in using historical billing information to generate alternative fee arrangements and more generally in the area of legal project management to more efficiently deliver legal services to clients.